The receipt or order confirmation identifies where your purchase was made. Refunds for mobile subscriptions are handled by the app store:
Mandatory cancellation, withdrawal, and refund rights remain available where they apply to your purchase and location.
Google Play controls refunds for subscriptions and purchases made through Google Play. Use Google’s refund flow or the support route shown in your Google Play order history. You can review Google’s current guidance at Google Play refund information.
Removing the ByteG8 app does not cancel a Google Play subscription. Cancel it through your Google Play subscriptions page to prevent future renewal.
Apple controls refunds for purchases made through the Apple App Store. Use Apple’s “Report a Problem” or subscription support flow for the Apple account that made the purchase. The Apple receipt and account support pages provide the current route for your region.
Removing the ByteG8 app does not cancel an Apple subscription. Cancel it through the Apple account subscription settings to prevent future renewal.
Cancellation stops future renewals but normally leaves access active until the end of the current paid period. Mobile subscribers must use the store account that processed the purchase.
Cancellation and refund requests are separate actions. Use the relevant app store’s refund route for the transaction.
For Google Play and Apple App Store purchases, use the relevant store’s refund route in Sections 3 and 4. For account or service support, email support.byteg8@sigmrbyte.com or visit byteg8.sigmrbyte.com/support.
Have your account email and order, transaction, or subscription identifier available. Do not include full card numbers, passwords, security codes, or private VPN keys. Information submitted for support is handled under our Privacy Notice, including the GDPR and UK GDPR where they apply.
For a purchase dispute, contact the app store identified on your receipt. Google Play and Apple App Store disputes are handled through the relevant store.
We may update this policy when our products, app-store arrangements, or legal obligations change. The version in effect when a purchase was made will be considered for that purchase, subject to applicable law.
Questions about refunds should be sent to support.byteg8@sigmrbyte.com. See the Terms and Conditions and Privacy Notice for the other rules that apply to ByteG8.