ByteG8 VPN is a product operated by Sigmrbyte Ltd under the SigmrByte brand. In these Terms and Conditions, “ByteG8”, “we”, “us”, and “our” mean the ByteG8 service operator. The Service includes the ByteG8 website at byteg8.sigmrbyte.com, account and support pages, Android and iOS applications, Windows and Linux clients, VPN infrastructure, and software or features made available with them.
Our support contact is support.byteg8@sigmrbyte.com. Product information, pricing, and checkout disclosures shown at the time of an order form part of the applicable transaction.
Our Privacy Notice explains how we handle personal information under applicable data protection law, including the GDPR and UK GDPR where they apply.
You must be legally able to enter a contract in your place of residence. If you use the Service for an organisation, you confirm that you have authority to bind that organisation.
Some features require an account. You must provide accurate information, protect your password and access tokens, and promptly tell us if you believe your account has been compromised. You are responsible for activity carried out through your account unless it resulted from our failure to use reasonable security measures.
You may use the mobile app without an account where that option is offered. Account and device limits, when applicable, are shown in the Service or product information.
The Service creates an encrypted connection between a supported client and a ByteG8 VPN server. We do not intentionally monitor or retain the content of your VPN traffic, browsing history, destination URLs, or DNS query names. We do retain limited technical records needed to issue credentials, maintain sessions, enforce quotas, prevent abuse, provide support, and keep the infrastructure reliable. The details are in our Privacy Notice.
A VPN does not make you anonymous or protect you from every online risk. You remain responsible for the destinations you visit, the accounts you use, and the content you send or receive.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the ByteG8 software on devices you own or control for lawful personal or internal business use. This licence does not transfer ownership of the software or any intellectual property to you.
You must not copy, resell, sublicense, rent, reverse engineer, decompile, disassemble, bypass security controls, or create derivative works from the Service except where applicable law gives you a right that cannot be waived.
You must not use the Service to:
We may limit, suspend, or terminate access where we reasonably believe these rules have been breached or where action is needed to protect users, third parties, or the Service.
We work to keep the Service available, but VPN capacity, network routes, third-party services, maintenance, security events, and events outside our control can affect availability or performance. We do not promise that every server, protocol, feature, or platform will always be available.
We may add, remove, change, or discontinue features, servers, plans, limits, or supported platforms. Where a material change negatively affects a paid period, we will provide any remedy required by applicable law.
ByteG8 may offer free access, rewarded access, promotional access, or a time-limited desktop trial. These offers may include data, server, device, feature, or time limits that are shown in the app or website. Promotional access is not a promise that the same offer will continue.
Premium plans unlock the features and supported platforms described in the ByteG8 mobile app. After subscribing, you can use that Premium access on supported desktop clients by signing in with the same ByteG8 account. Any price, currency, billing cycle, taxes, and applicable trial terms are shown before you place an order in the app.
Premium subscriptions are currently offered only in the ByteG8 mobile app through Google Play or the Apple App Store. The relevant store processes payment, and its terms, subscription controls, and refund rules apply to that purchase. We do not receive your full card or bank account number from these platforms.
Unless the app says otherwise, a subscription renews automatically at the displayed interval until it is cancelled. You authorise the relevant app store to charge the then-current price, including applicable taxes, when renewal is due. We will disclose price changes and obtain any consent required by law.
You can cancel a Google Play or Apple subscription through the store account that owns it. Cancellation normally prevents future renewals and does not end access before the paid period ends, unless the applicable store or law says otherwise.
Deleting the app does not by itself cancel a subscription. Please use the relevant subscription management route.
You can request deletion of your ByteG8 account through the account deletion control in a supported app or account interface. Password confirmation may be required. Account deletion does not cancel a Google Play or Apple subscription. Cancel the relevant subscription with its app store first.
Our Refund Policy explains how to request a refund for Google Play and Apple App Store purchases. Nothing in that policy or these Terms limits a consumer right that cannot legally be excluded.
The Service, including its software, design, names, logos, text, graphics, and improvements, belongs to ByteG8, SigmrByte, or our licensors. Except for the limited licence in Section 4, no rights are granted to you. You retain ownership of material you submit to support, but you grant us permission to use it as needed to provide support, secure the Service, and improve our products.
The Service may rely on or link to third-party services, including app stores, payment providers, hosting providers, advertising providers, email providers, and network infrastructure. Those services have their own terms and privacy notices. We are not responsible for third-party services that we do not control.
You may stop using the Service at any time. We may suspend or terminate access for a serious or repeated breach, fraud, non-payment, security risk, legal requirement, or end of the relevant product or service. Where practicable, we will provide notice and an opportunity to resolve the issue.
When access ends, the licence in Section 4 ends and you must stop using the affected software. Provisions that by their nature should continue, including payment obligations, intellectual property, disclaimers, liability limits, and dispute provisions, will continue.
To the maximum extent permitted by law, the Service is provided on an “as available” basis. We do not promise uninterrupted service, a particular speed, access to a particular website, or that the Service will meet every purpose. We do not control the public internet or the actions of third parties.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.
To the maximum extent permitted by law, ByteG8 is not liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from your use of the Service. Our total liability for a claim relating to a paid Service will not exceed the amount you paid for that Service in the twelve months before the event giving rise to the claim. This section does not reduce any mandatory consumer rights or remedies.
To the extent permitted by mandatory consumer protection law, these Terms are governed by the laws of England and Wales. Courts in England and Wales will have non-exclusive jurisdiction. If the laws of your country give you mandatory rights or a different forum, those rights remain available to you.
We may update these Terms to reflect changes to the Service, law, or security requirements. We will update the effective date and, where appropriate, provide additional notice for material changes. If you continue using the Service after the new effective date, you accept the revised Terms. If you do not agree, stop using the Service.
Questions, complaints, and legal notices should be sent to support.byteg8@sigmrbyte.com. You can also visit byteg8.sigmrbyte.com/support.